Privacy Policy

This Privacy Policy describes how 1nwin ("we", "us", "our") collects, processes, uses, discloses, and safeguards personal information obtained from individuals ("you", "your") who access or use our online betting platform at https://1nwin.cam and all related services. By registering an account or otherwise interacting with 1nwin, you consent to the practices described in this document. Please read it carefully before providing any personal data.

1. Definitions

• "Personal Data" means any information that directly or indirectly identifies a natural person, including name, date of birth, email address, phone number, residential address, financial account details, and IP address.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Controller" means 1nwin as the entity that determines the purposes and means of processing Personal Data.
• "Third Party" means any natural or legal person other than you, 1nwin, and persons under 1nwin's direct authority.
• "Cookies" means small data files placed on your device by our website to facilitate session management, analytics, and personalisation.
• "KYC" (Know Your Customer) refers to our mandatory identity and age verification process required before withdrawal of funds.

2. Data We Collect

2.1 Information You Provide Directly

When you register an account, complete KYC verification, contact customer support, or participate in promotions, 1nwin may collect the following categories of Personal Data:

• Identity Data: Full legal name, date of birth, gender, and government-issued identification number (Indonesian KTP, passport number, or driver's licence number).
• Contact Data: Email address, mobile phone number, and residential address (street, city, province, postal code).
• Verification Documents: Copies or photographs of your KTP or passport, proof of address documents dated within the last three months, and selfie images taken for liveness verification.
• Financial Data: Bank account name, bank account number, and the name of the Indonesian bank or e-wallet (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, OVO, DANA, GoPay, ShopeePay, LinkAja) used for deposits and withdrawals. We do not store full credit or debit card numbers; card payments are tokenised by certified payment gateways.
• Account Preferences: Chosen username, password hash (we never store plain-text passwords), communication preferences, and responsible gaming limits you have set.

2.2 Information Collected Automatically

When you access 1nwin, our servers and analytics tools automatically collect technical information including:

• IP address and approximate geolocation derived from it.
• Device type, operating system, browser type and version.
• Pages visited, features used, links clicked, and time spent on each page.
• Session identifiers and authentication tokens.
• Referring URL (the web address you came from before visiting our site).
• Betting history, wagering amounts, game results, and transaction records.

2.3 Information from Third Parties

We may receive Personal Data about you from third parties in limited circumstances, including identity verification agencies used for KYC checks, fraud prevention databases, and payment processors confirming transaction status. All such data is handled in accordance with this Privacy Policy and applicable data protection law.

3. How We Use Your Personal Data

1nwin processes your Personal Data only for legitimate purposes directly related to operating our platform and serving Indonesian players. Specifically, we use your data to:

1. Create and manage your account — verify your identity, authenticate logins, and maintain account records.
2. Process financial transactions — handle deposits and withdrawals through your nominated Indonesian bank (BCA, BRI, BNI, Mandiri, and others) or e-wallet, and maintain accurate financial records for audit purposes.
3. Fulfil legal and regulatory obligations — conduct age verification (confirming you are at least 21 years of age), perform anti-money-laundering (AML) checks, and comply with requests from lawfully authorised government or regulatory bodies.
4. Prevent fraud and protect security — detect unusual patterns, investigate suspected fraud or bonus abuse, and protect the integrity of our platform and other players.
5. Provide customer support — respond to enquiries, resolve disputes, and process complaints submitted via live chat, WhatsApp, or email.
6. Improve our services — analyse aggregated usage data to optimise game performance, site navigation, and feature development.
7. Send transactional communications — deliver deposit confirmations, withdrawal notifications, account security alerts, and KYC status updates.
8. Deliver promotional communications — send bonus offers, tournament announcements, and loyalty reward updates, where you have not opted out.
9. Enforce our Terms & Conditions — investigate breaches and take appropriate action including account suspension or closure.
10. Support responsible gaming — monitor play patterns to identify at-risk behaviour, enforce self-exclusion decisions, and comply with responsible gaming obligations.

We do not use your Personal Data to make fully automated decisions that produce significant legal or similarly significant effects on you without human review.

4. Legal Basis for Processing

Where applicable data protection legislation requires us to identify a legal basis, we rely on the following grounds:

• Performance of a contract — most processing is necessary to create and operate your account and fulfil the services you have requested from 1nwin.
• Legal obligation — KYC identity checks, AML reporting, and age verification are required by applicable law and our international gaming licence conditions.
• Legitimate interests — fraud prevention, security monitoring, service improvement, and responsible gaming analysis, where those interests are not overridden by your privacy rights.
• Consent — where we process data beyond the above grounds (for instance, certain marketing communications), we rely on your freely given, informed consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

5.1 Service Providers

1nwin engages carefully selected third-party service providers who process Personal Data on our behalf under strict contractual obligations, including confidentiality requirements and data security standards. These providers include payment processors facilitating IDR transactions, identity verification agencies conducting KYC checks, cloud infrastructure and hosting providers, customer support software platforms, and fraud prevention and cybersecurity vendors. These providers may only process your data for the specific purposes we have contracted them for and may not use it for their own commercial purposes.

5.2 Legal Disclosure

We may disclose Personal Data to law enforcement agencies, courts, regulatory authorities, or other government bodies where we are compelled to do so by law, court order, or legitimate governmental request. Where legally permissible, we will notify you of such disclosure.

5.3 Business Transfers

In the event that 1nwin undergoes a merger, acquisition, restructuring, or sale of assets, your Personal Data may be transferred to the acquiring entity. We will notify you before your data becomes subject to a different privacy policy.

5.4 No Sale of Personal Data

1nwin does not sell, rent, lease, or otherwise commercially transfer your Personal Data to third-party advertisers, data brokers, or marketing agencies. We do not monetise your personal information.

6. International Data Transfers

1nwin's servers are maintained in jurisdictions with adequate data protection frameworks. When we transfer Personal Data outside Indonesia, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent mechanisms. By using our platform, you acknowledge that your data may be transferred to and stored in countries outside Indonesia where data protection laws may differ from those in Indonesia.

7. Data Retention

We retain Personal Data for as long as is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Data: Retained for the duration of your account and for a minimum of 5 years after account closure, to satisfy AML record-keeping requirements.
• Transaction Records: Retained for a minimum of 7 years in accordance with financial record-keeping regulations.
• KYC Documents: Retained for a minimum of 5 years after the end of the business relationship.
• Customer Support Records: Retained for 3 years from the date of the interaction.
• Technical Logs: Typically retained for 90 days for security monitoring, unless longer retention is required for an active investigation.

After applicable retention periods expire, Personal Data is securely deleted or anonymised so that it can no longer be attributed to you.

8. Cookies and Tracking Technologies

1nwin uses cookies and similar tracking technologies to enhance your experience on our platform. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function, including session authentication, security tokens, and shopping cart equivalents (account balance, active bet slips). These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings, display preferences, and responsible gaming limits.
• Analytics Cookies: Collect aggregated information about how users interact with our platform to help us improve navigation, load times, and features. We use anonymised data only.
• Marketing Cookies: Used to track whether promotional campaigns have been effective. We do not use cross-site advertising trackers or share cookie data with third-party ad networks.

You can manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies will impair your ability to use the platform. For more information on managing cookies, consult your browser's help documentation.

9. Your Rights

Subject to applicable law, you have the following rights regarding your Personal Data held by 1nwin:

• Right of Access: You may request a copy of the Personal Data we hold about you and information about how it is processed.
• Right to Rectification: You may request correction of inaccurate or incomplete Personal Data. Minor corrections (such as phone number updates) can be made directly through your account settings.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes collected, subject to our legal retention obligations.
• Right to Restriction of Processing: You may request that we limit how we use your data in certain circumstances, for example while we investigate a data accuracy dispute.
• Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request a machine-readable copy of your data.
• Right to Object: You may object to processing based on our legitimate interests, including direct marketing communications, at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our privacy team at [email protected]. We will respond within 30 calendar days. We may need to verify your identity before processing your request.

10. Data Security

1nwin implements a comprehensive range of technical and organisational security measures to protect your Personal Data against unauthorised access, loss, alteration, disclosure, or destruction. Our security framework includes:

• 256-bit Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and our servers.
• AES-256 encryption at rest for sensitive stored data, including KYC documents and financial records.
• Two-factor authentication (2FA) available for all player accounts.
• Role-based access controls ensuring that staff can only access data necessary for their specific role.
• Regular penetration testing and vulnerability assessments by independent cybersecurity firms.
• Incident response procedures to detect, investigate, and report data breaches in accordance with applicable notification requirements.

Despite these measures, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

11. Children and Minors

1nwin's services are strictly restricted to individuals aged 21 years and over. We do not knowingly collect Personal Data from anyone under the age of 21. If we become aware that a minor has provided us with Personal Data, we will immediately close the account and delete all associated data. Parents and guardians who believe that a minor may have registered with 1nwin should contact us immediately at [email protected].

12. Responsible Gaming and Data

1nwin processes certain gameplay and transaction data specifically to identify and support players who may be experiencing gambling-related harm. This processing is in our mutual legitimate interest and in accordance with responsible gaming obligations. We may use your play history, deposit frequency, session duration, and loss patterns to generate responsible gaming alerts and proactively offer support tools. This data is not used for marketing purposes and is accessible only by our responsible gaming compliance team.

If you set a self-exclusion via your account settings, we retain the exclusion record for the full exclusion period and, following its expiry, for a further 5 years, to prevent you being re-onboarded during any active exclusion and to honour any future requests for permanent exclusion.

13. Changes to This Privacy Policy

We review this Privacy Policy regularly and reserve the right to update it at any time. When we make material changes, we will notify you by posting a prominent notice on the 1nwin website and, where appropriate, via email to the address registered on your account. The "Last Updated" date at the top of this document will always reflect the current version. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact 1nwin's privacy team:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 through the 1nwin website

We are committed to resolving privacy concerns promptly and will respond within 30 calendar days of receipt. For general account queries, our customer support team is available around the clock.